Escalation Grid
Please use this grid below to escalate any customer inquiries, depending on the customer service issue. It is your responsibility to send an email to the emails listed below. We've also created a lead sheet which is found in the knowledge base. NOTE: For events and service bookings we are advising the chat associates to direct customers to their local stores Customer Service Issue Escalation Contact Email In Store Associate Experience Theresa Backes tbackes@ipphl.com In Store Experience Theresa Backes tbackes@ipphl.com Service Issues Theresa Backes tbackes@ipphl.com Loyalty & Rewards Jessica Peterson Jessica.peterson@ipphl.com Nutrition/Food education Brad Kriser bkriser@ipphl.com Hard Good education Brad Kriser bkriser@ipphl.com